Privacy Policy

Your privacy is important to us

This policy tells you about how we use and protect your personal information. The Dun Laoghaire Acupuncture & Herbal Clinic, (hereinafter referred to as “The Company” or “We” “Our” or “Us”), acknowledges and respects the privacy of individuals. Safeguarding your privacy and the security of your personal information is important to us. This policy covers the personal information that We hold and sets out the way in which We will use, manage and protect your personal information when you visit any of our websites, or place an order over the telephone or in one of our stores. Please take a few minutes to read the following policy so that you understand how we treat your personal information. We may revise Our policy from time to time whenever necessary. So please check Our website regularly to stay informed of any updates. This policy has been updated and is effective as of May 2018.

Contact Details

If you have questions about our policy, you can contact us at:

70 York Rd, Dún Laoghaire, Dublin, A96 ED23

Ireland

Tel: +353 085 107 1022

Email: info@dlahc.ie

Collection of information

We collect information about how you use our website and our services. If you contact us by letter, phone, email, through a competition, we will collect your sender information and may collect the other information you voluntarily disclose to us. We may collect personal information from you on Our website, over the telephone and in our store, including some or all of the following: your name, address, telephone number(s), text messaging information, email addresses and other electronic or digital contact and messaging media, credit card or other payment details and any other information voluntarily provided. You have the choice not to disclose any Personal information on our website, or over the telephone or instore at point of sale, however We may not be able to provide some services if you choose not to disclose any Personal Information.

What Information do we collect and why?

If an order is placed:

Name
- We like to use customer names when we get in touch.
- To help us ensure we’re giving the service to the right person.
Phone number
- We use phones numbers for account verification and login.
- We may also contact you regarding an order you have placed.
- If you have opted-in to text-marketing you may receive promotional messages from us.
Address
- To deliver the product.
- We sometimes group and analyse where orders are coming from and at what time to improve our service and reduce the amount of time a customer is kept waiting.
Email Address
- To send a digital copy of receipts.
- If you have opted-in to email-marketing you may receive promotional messages from us.

If you use our feedback or appointment form:

Email address
- In case we need to get back in touch about the feedback given or pass your information along to the clinic in question if further investigation is required.
Phone number
- In case we need to get back in touch about the feedback given or pass your information along to the clinic in question if further investigation is required.

Who else has access to this information?

Statistical information and Personal information may from time to time be disclosed to a third party. For example:

To fulfill the purpose for which the Personal information was provided.
If you place an order online and provide payment/credit card details, We pass your details onto our payment provider, Paypal (or other secure internet payment gateway).
If you have given consent for that information to be shared for an express purpose, such as competition entry and or joint promotions.
If we are required to disclose the information by law.

Cookies

Our cookies cannot and do not retrieve any other data from your hard drive or pass on computer viruses. If you are just browsing our website, a cookie identifies your browser and user id (and not your identity). Like many websites on the Internet, our website uses cookies. Cookies are small strings of data placed on users’ personal computer hard drives during the exchange of data that happens when your browser points to our website. Cookies enable a website to identify a user’s browser as a previous visitor by means of a unique string of numbers assigned on a previous visit. Our cookies assist us in collecting information on what pages of our website you access or visit, and in recording any preferences you indicate on our website.

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site. This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content. For more information on Google Analytics cookies, see the official Google Analytics page.

Storage of Information

We store the information you provide to us and the information we collect electronically in our computer databases. We own, maintain and operate our computer servers containing our databases. Access to our computer servers is controlled by a series of security features. However we cannot guarantee that our security measures will not prevent a third party from unlawfully accessing or intercepting personal information stored or where an error may occur in the administration of our website. In consideration of which We advise that you use caution whenever submitting personal information online.

How can I see what data you have?

We will provide you with your unique account-related information and information from contacts that we maintain about you by writing to The Company (please see Contact Details), or by email to: info@dlahc.ie . In your request, please provide us with your current specific contact information so that we can accurately check our records.

How do I remove my data from your system?

You can do so by contact us by email please include your phone number so we can find the account. You may be asked a series of questions to verify you are the owner of the account.

Use of Information

We use the personal information about you stored in our member database in various ways. We keep track of your preferences and analyse that information. We do so in order to be able to contact you with special advertisements, offers and notices (if you have opted-in to our marketing services) that seem to fit with your preferences, from time to time.

We do not sell your personal information, or any information that can be identified to you personally, to any third-party marketers or other third parties. We do aggregate information about how our service is used without specific identification to any particular user) to be able to improve our service and make it more responsive to our customers’ preferences.

How do I stop receiving messages?

To stop receiving notices of future offers or contact from Us by Text or Email Messages You can also contact Us through Customer Feedback or written request to The Company (please see Contact Details). Please provide us with full and current contact information so that we can process the cease contact option properly and efficiently.

Sensitive Information

We do not collect, use or disclose sensitive information (for example: information about religious or political ideologies, racial or ethnic backgrounds) unless with your specific consent or if we are required by Irish or European law to disclose any or all such personal information.

Children’s Privacy

The general website is designed for use by persons aged 15 or older. We does not knowingly collect personally identifiable information from children under the age of 15 from the main section of the site, if we discover that we have received personally identifiable information from an individual who indicates that he or she is, or whom We otherwise has reason to believe is, under the age of 15, We will delete such information from its systems. Additionally, a child’s parent or legal guardian may request that the child’s information be corrected or deleted from our files by requesting this via our Customer feedback page or by contacting us at the details given above.

Disclaimer

The Company is not liable or responsible for any damages or injuries caused by use of our website (such as viruses, omissions or misstatements). The Company may revise the information, services and the resources contained in our website from time to time and we reserve the right to make such changes without obligation to notify past, current or prospective visitors. In no event shall The Company be liable for any indirect, special, incidental, or consequential damages arising out of any use of the information contained herein.

Trademarks & Copyright

All content included on this website, including text, graphics, icons, images and software are the property of Dun Laoghaire Acupuncture & Herbal Clinic and are protected by Irish and European copyright laws.

The content and software on this interactive service may be used as informational, any other use, including the reproduction, modification, distribution, transmission, republication, display or performance, of the content on this web site is strictly prohibited.

Dun Laoghaire Acupuncture & Herbal Clinic logo are registered trademarks of the Dun Laoghaire Acupuncture & Herbal Clinic Ltd. in Ireland and other countries.

Please contact us with any questions or comments. We want you to enjoy your use of Dun Laoghaire Acupuncture & Herbal Clinic’s service. If you have any questions, or believe that a violation of this policy may have occurred, please let us know. For Customer Feedback please visit our Feedback form.